Unified communications is a way to bring together all the tools of communication that you use today. It helps businesses streamline the process, to make it more productive and eliminate many of the costs that occur in the communications world.

Why use Unified Communication?

You live in a fragmented communications world. Our typical tools of communications include; laptop, mobile phone, house/business phone/conferencing. So you have all these different devices and they’re all separate with their own different services.  So how do people reach you? Well, this is where Unified Communications comes in.

UC automates and unifies all forms of human and device communications in context, and with a common experience. From bringing communicating tools together under one roof, response time is reduced, which can be essential in decision making and acting upon instructions. Additionally, optimising business processes and enhancing human communication by reducing latency.

The benefits of having a UC system for your business are many and great- below are some of the following benefits:

  • DDI (Direct Dial Inwards) bypassing reception
  • Brings the office features to a home terminal, great for home-workers
  • Not tied to the office as you can receive communications on your mobile
  • Can log and record calls
  • Faster interaction and optimised working conditions
  • Better work/life balance as you’re not tied to the office
  • Can reduce your carbon footprint
  • Is cheaper for your business

Features of Unified Communications

In the pursuit of unifying all communications, UC uses services and devices such as:

  • Instant messenger
  • Telephony
  • Presence information
  • Video conferencing
  • Speech recognition
  • VoIP
  • Voicemail
  • SMS
  • Email
  • Fax


For more information on Unified Communications, contact CAN today and talk to one of our friendly professional staff. At CAN we pride ourselves in our outstanding professional services and customer care. We believe that a portfolio of satisfied customers is a true benchmark of success and a worthy goal to strive toward, achieve and to maintain.