A major development started in 2004, the introduction of mass-market VoIP (Voice over Internet Provider) services that utilized existing broadband internet access. Subscribers place and receive telephone calls in the same manner as they would through a public switched telephone network.

The service gained popularity and has now become a common product for telecommunications providers to use the VoIP telephony over dedicated and public IP networks. They are connected to switching stations and interconnected with other telephony network providers.

An IP phone system (also known as a managed system) can enable a company with branch offices to dial a four-digit number to reach colleagues all over the world- incurring no long distant charges! Using an outsourced or managed telephone service can save you money and have complete flexibility in managing your telecommunication needs.

Features of a VoIP Phone System

There are many features that VOIP has, here are some listed below:

  • International calls can be made via VOIP at a low cost
  • Options of choice with various calling plans
  • Caller ID block
  • Anonymous call block
  • Voicemail
  • Distinctive ringing
  • Toll free numbers
  • Conference calling
  • IVR
  • Call forwarding
  • Automatic redial

VoIP allows phone systems technology to become more integrated and make communicating much more simple and easy to use, all under-one- roof. This will also make the system more manageable and allow for monitoring and gaining results.

Benefits of using a Managed Service System

VoIP systems are more beneficial for businesses, helping them to run smoother. Some of the benefits of a VoIP system are listed below:

  • A VoIP system can transmit more than one telephone call over a single broadband connection
  • Calls are protected by standardised protocols
  • Flexibility of location, portability and fast and staple internet connection
  • Other services can be integrated over the internet, including video conversation, message or data file exchange during the conversation, audio conferencing, or managing customers and clients
  • Voice clarity and improved productivity
  • Simple infrastructure and links between websites, leading straight to a call by a customer or representative.

Implement a future proof solution and offer your staff total flexibility and remote working. Improve your company image; reduce costs and maintenance with a great VoIP package. For more information on managed services, contact us today.