Call success rate is a crucial part of all business connections to keep track of cost, performance and quality of service. If your business does not have call logging/recording to boost customer satisfaction, than you’re missing out and allowing competitors to overtake.
Call statistics enables you to see where customers are calling from and how long it takes an employee to answer a call, how many calls are missed and when are the busy/quiet times. Once you know this information, then you can set about optimising your business, saving money and improving upon quality of service.
Features of Call Statistics
We provide various features in a call statistic package. Some of the features are listed below:
- Profiling of time taken for staff to answer a call
- Missed or engaged calls
- Number of calls made, when and where
- Lost Call Analysis
- Ad Hoc Call Recording
These features all help your business to be more efficient in answering and replying to customer queries in the most suitable format provided for your business.
Benefits of Call Statistics
In today’s competitive marketplace you cannot afford to miss out on call statistics if you wish to guarantee great customer service. Call statistics can monitor your service levels and improve your customers’ experience.
- Enhance your customer service
- Improve your marketing
- Lower your costs and increase your profits
Using live call statistics you can improve response rates, sales, and donations and even justify budgets and out-perform your competitors. It can also save your organisation time and money and most importantly help increase your profits.